Contact Us

How long will you reply my email?

We will response any email in 24 hours (unless it is weekend and Holiday). If you have any question, please send eBay message to us.

Do you send email to non eBay registered email address or my eBay message box?

For security reasons, we ONLY reply email to your eBay Message box if you contact us through eBay.

I write you many emails. Why do I not receive your reply?

We respond every email within 24 hours during business days. If you do not receive response from us, it is very likely your email blocks or spams our reply.
Please search the SPAM or BULK folder of your email box firstly. If this situation continues, please try to use another email address.

Do you have telephone support?

In order to keep the lowest sales cost, most questions are answered by email therefore we could pass the savings on telephone and labor to our customer! After winning the item, we will send a "Winner Bidder" email to customer and provide a contact phone number to the winner.

Product Questions

How can you guarantee your products quality?

We focuses solely on offering top quality products, confidently and proudly standing behind each sale we make to our valuable customers.
In order to ensure the highest possible quality, we only choose qualified manufacturer of industry leader or reputable supplier. Meantime, we have a completed quality control team to monitor the role material and the full production phase. Most importantly, our quality control specialist physically visit our supplier, discuss possible problem, inspect and hand pick the best product to our customer.

Where can I find more product technical information?

We tried to list all the technical specifications we have from supplier or manufacture in the listing to help you make your purchase decision. Although our technical team is keen followers of electronics, IT & consumer goods, we don't always have the expertise to answer the very detailed and technical questions. If we have the information you require, we will respond as soon as possible. If not, we often suggest to our bidders that they do a bit of their own research on the internet. There are websites that provide a lot of technical information on a wide range of product, which can assist in your purchase decision.

Do you provide installation or maintain service?

Sorry, we do not provide installation or maintain service. Most products installation can be done by any competent operator. For more comprehensive installation or maintenance, you can take your products to you local specialist. We can not take any responsibility for any money problem or installation warranty problem between the buyer and installer.

Can I do it myself?

We can provide the wiring diagram and the menu we have. The buyer can DIY by themselves. However, the buyer should take all the responsibility for any damage for your product during the installation. The warranty is not covered the physical damage because of the installation.

Payment

Where can I get payment instruction?

Our customer service will send the winning bidder a payment instruction via email within 24 hours after your wining the item. If it has been 24 hours and you have not received your email, please feel free to contact us.

How can I pay my order?

Please do not worry to checkout and pay for the item through the internet, Ebay checkout will not collect any passwords or credit card information from you!
It is essentials that customer must check out to choose your payment type. Otherwise, your order would be delayed or canceled. Our check out process is designed that it communicates with the merchant to confirm that payments has been made and cleared. All items must be paid for within 7 days from the close of the auction. If need, please contact us for Bank transfer or Postal order payment information.

What payment method you accept?

1. PayPal Our Paypal account is healthline.ebay@gmail.com. Please check out from eBay and follow the instruction to pay by Paypal.  You also could log in from www.paypal.co.uk to pay us directly.  After paid, please email us to confirm your shipping details.
2. Credit Card via Paypal ONLY
3. Postal Order /Bank Draft After you win the item, we will send a winning bidder email with the payment information to your email address registered with eBay. You can also contact us after win the item for the details.
4. We do not accept COD/Personal Cheque/Company Cheque/Cash.

How can I pay by Postal Order or Bank Draft?

1. Please contact us to get Postal Order and Bank Draft instruction information.
2. It is essential to attach a printout of your checkout final page or a note including your item number and your "eBay user ID” together with your Money Order.  This is will make it easy to locate your order.

How can I pay Paypal?

You need to check out via eBay and then choose Paypal as payment method. After then you will log in www.paypal.co.uk and pay the total amount.

What is Paypal eCheque?

An eCheque is an electronic funds transfer that withdraws money directly from your bank account. It's just like writing a cheque, only it is done electronically. When you send money with an eCheque, usually the transaction will be held by Paypal as pending for 7-9 working days, until the electronic funds transfer has cleared your bank.

I have paid by Paypal eCheque. Why is my eCheque pending? How long will I wait for the pending eCheque?

When eCheque is pending, it means this eChqeue hasn't cleared. When you send money with an eCheque, usually the transaction will be held by Paypal as pending for 7 to 9 working days, until the electronic funds transfer has cleared your bank. There are various other reasons that make your eCheque pending even longer time. Please go to Paypal Help Center or contact Paypal Service Center to find more information. Paypal support number: 08707 307 191      08707 307 191 .
The found is beyond our control when it is in pending status. We could only arrange the delivery after the payment clear.

Do you accept Credit Card?

We accept Credit Card ONLY via Paypal, but not over the phone.

How long I have to pay for the order?

All items must be paid within 5 days from the end of the auction. We will not guarantee order available for late payment.
If you require an extension or are waiting for other items to end please email us and in most circumstances we are able to accommodate your request.

Do you accept Cheque payment?

We do not accept personal or company cheque. Personal checks will be held for 10 business days to ensure bank verification of funds before being delivered, which will cause delay of shipment.

Do you charge Tax or any fee for my order?

1. UK Customer:  VAT tax is included in sales price.
2. International Customer: We do not charge any tax or fee to customer buyer. However, your country may charges tax and duty when the package enters in.  It is buyer's responsibility to pay duty, tax, and brokerage fee to your government.

Do you give discount for combined shipment?

1. We can not offer any discount for Auction Items.
2. If you purchase more than one Buyitnow item and pay at same time, we can offer 5% off discount on the shipping and handling fee for the Buyitnow items. 
3. If your item is too large or too heavy to combine ship, we are unable to offer a discount.
4. If your items were unable deliver at the same time, we are unable to offer a discount.
5. Items must be purchased under the same User ID and ship to same address to take advantage of the shipping and handling fee discount.

Shipping

What's the Shipping and Handling Fee for this item? How can I get the correct Shipping and Handling Fee?

Please go to the Shipping Section on our eBay page. You will find a Shipping table/calculator there.

What service does the Shipping and Handling Fee pay for?

Buyer pays Shipping and Handling Fee for delivery and order fulfillment service. Shipping and Handing Fee includes postage, quality package, warehouse labor, etc.

Can you delivery my order to PO Box or BFPO address?

We ONLY deliver to verified physical addresses. We do not deliver to PO Box and BFPO address.

Can you send my item to a different address?

The item will be sent to the address you indicated when you check out. If you want your item sent to a different address after you complete checkout, you need to inform us before the item is shipped. It is very difficult to change address after the item is shipped out.

I have paid. When will you ship my order?

All shipments will be made within 36 hours from the day that payment is verified and cleared. No weekend, holiday or after hours delivery available.

I just paid my order. Can you ship my item tomorrow?

We do not accept any rush orders that require shipment less than 36 hours. No weekend, holiday or after hours delivery available. We understand you want to have your order as soon as possible, but because your order will be processed by our order department, warehouse and courier, it will need time to complete in36 hours.

Why do you require my telephone number for delivery?

Courier company request Customers' telephone number as mandatory for delivery. Courier will contact you if you are not available to receive the delivery or when the driver can not find the address. The courier also needs to contact buyer if shipping damage or shipping lost occurs.

What courier do you use to deliver my item?

We use Business Post (www.businesspost.biz ) for regular package and the pallet or haulier for extra heavy and long item. We use Parcelforce deliver international package.

Why do you use haulier to deliver my item. Overweight Item Delivery?

We care about our customers and their products all the time. In order to deliver the overweight item (over 80kg) safely and quickly to our customer, we use pallet and haulier to ship the heavier item.

Will the pallet shipping more expensive?

As the pallet delivery use more labor and space, it usually will cost more than the regular parcel delivery. We negotiate and pass the contract price to our customer. Of course, if you find a cheaper pallet carrier, please just email us before we ship. We will book a collection time for you. We will be more than happy that if you are willing to introduce your carrier to us and share with other customers.

Can you tell me which haulier your use to deliver my item?

We use several of pallet carriers to delivery heavier item, so we could not provides tracking and carrier information until delivery. Carrier will contact you in advance to arrange the delivery time therefore please make sure your contact phone number is correct. Carrier will not arrange the delivery if they could not reach customer.
Pallet delivery usually will take 2 business days to mainland UK address. If you do not receive your item in 2 business days after your payment has cleared, please send eBay message to us.

Where is my item? Can I track it?

Business Post will email a Tracking Number to buyer's email (registered with eBay) within 24 hours after the item is delivered. Usually delivery time will take 2 business days for UK Mainland address. Please go to www.businesspost.biz to track the shipping status at anytime once you receive the tracking number.
If you did not receive your item within 3 business days after receive our payment confirmation email, please contact us immediately. We will be unable to trace it if you contact us too late.

Do I need to sign for my item on delivery?

Yes, all items require signature upon delivery. If you could not sign on delivery, please contact us to discuss.

I am not at home while the driver delivers my item. Will they redeliver my item?

If you are not at home when delivery, driver will leave a notice card to inform the second delivery time. Re-delivery will be made at most twice. After then, your item will be returned back to our warehouse
. You also can go to the local depot to pick up your package. Please call your local depot before go to pick up in case your item has been returned. You need to bring your ID when collecting your item from the local depot. Or please contact us directly.

What if my item arrives damaged?

When you receive your item, please check your item careful. If the package appears damaged, please write "Package Damaged" when you sign for delivery. After receive the package, please email us immediately. We will contact Business Post for the damage claim.
Please DO NOT throws away boxes or packing materials, otherwise your claim will not be honored by the shipping company.
We are not directly liable for any loss, theft, or damages during delivery. We will send parts or replacement.

Does the Shipping & Handling fee includes shipping insurance?

Shipping and Handling fee does not contain insurance.
We highly recommend buyer for peace of mind to purchase insurance to cover any loss or damage that may be incurred. We are not liable for any loss, theft, or damage to any goods during delivery if no insurance is taken out on the item.

Can I go to your warehouse to pick up my item?

Yes, we provide pick up service. Please leave note in the order or contact us if you are picking up the item from our warehouse. After paying your order, we will send you an email notification about the collection details and collection invoice. Please bring this collection invoice and your ID at the appointment time.
Our warehouse need time to prepare your order. It is very important please call our warehouse 24 hour in advance before you go to pick up to make sure your order is ready.
Our warehouse is in Suffolk, IP14 6JJ, United Kingdom. The collection hour is Tuesday to Friday, 9:00AM - 4:00PM. No lunch time pick up.

Can I pay cash for pick up?

Yes, warehouse receives cash payment. After you check out and schedule the collection date, we will send the collection invoice and warehouse address to you. Please leave note in the order or contact us in case you would like to arrange cash on collection.

I won an item. Why was I told the item is out of stock?

We check our inventory every day. Out of stock item are quickly removed from our sales system. In some very rare situation, it is possible the sales system updates get behind of inventory change. When out of stock happen, we will email you immediately and give a full refund.

Return and Warranty

What is your return and refund policy?

1. If the item is received defective, please contact us within 7 days from receipt of the item. We will send a replacement and pay the return shipping cost. If we could not find a suitable replacement, a refund will be issued.
2. If an item was returned after the 7 day return period, postage will be at the buyer's expense.
3. If returning non-defective items, the buyer has to pay the shipping and handling fee and 20% restocking fee.
4. If the listing price is free shipping, we will deduct the actual shipping fee from total refund amount.
5. Please contact us before return anything. We will send a confirmation email to the buyer for the return.
6. If buyer sends back the item by C.O.D. service, item will NOT be accepted.

Do you have warranty for your products?

Warranty terms will state on our product description. If the listing does not contain any warranty information then we will provide 90-days warranty.
Please be aware all accessories and bonus gift are not covered by warranty. e.g Battery , earphone, cable, carry bag, etc.

What conditions does the warranty not cover?

The warranty is not available for product damage caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear and tear, damage to accessories or when product has been modified, repaired other than by us.

Can I transfer the warranty to my friends?

Warranty is not transferable. Any warranty claims must come directly from the original buyer.

Does warranty cover replacement?

The warranty applies only to the original product and is not extended for replacements.

How can I provide proof of defect of the products?

Please send email from your registered eBay email. A detailed description and digital picture of the defective product will act as your proof of damage. Your email and pictures will help us to claim from manufacture.

Feedback

Will you leave Positive Feedback to me?

Yes, once we receive buyer's payment, we will leave positive feedback to buyer. We suggest our buyer leave positive feedback after the item received.
We hope that you are happy with our product and service and in turn reward us with a five star rating.
Your positive feedback will allow us to continue to offer the best products and service at the unbeatable prices.

Does Negative/ Neutral Feedback help to resolve the problem quickly?

No. Negative or neutral feedback could not solve any problem. We trade negative or neutral feedback as the end of the willing for any further assistant.
We will guarantee to solve any problem for you, however if you feel anything unsatisfied, please feel free to contact our customer service by sending eBay message to us before leaving neutral or negative feedback on the eBay.